I have had to stay home and get well this week after my latest bout with illness, but I got out Wednesday and made several stops.

The kindness of the people we deal with is why I love small-town living.

I went to Compass Bank and, as usual, everyone was nice; on to Leavins Automotive, another positive experience; and while returning something at Wal-Mart, I dealt with a very nice lady in customer service. While at my next stop, McDonald's, the nice staff made fresh coffee — my beverage of choice.  Visiting Tractor Supply for cat and dog food offered another pleasant experience. I had one more stop, but given that the rain and thunder had begun, it was time to get home so sweet Jasmine, my rescue collie, and I could comfort each other.

We are being deluged by so much rain it seems as though we need to build an ark; yet California is in the midst of a drought. I wish we could share some of our rain with them, but alas, that is not the way things work.

Still, Jasmine and I would happily export the lightning and thunder to someplace less populated — like the middle of the Sahara desert. Thunder absolutely terrifies her and makes for anxious times. And since I am not adept at speaking collie, I can't explain what is going on to her. She stresses, poor darling.

But I digress.

Speaking of small-town treatment, I received a call from a local doctor's office making sure they weren't one of the offices referred to in last week's article; they weren't. (Editor's Note: See "Here's why many people don't sympathize with doctors.")

I was pleasantly surprised that the office manager took the time to call me. She also reassured me that all messages for their doctor get given directly to the physician, not stopped at the front desk.

Only in a small town would someone care enough to call.

Thank you, Ms. Betty, you are a gem!

Janice Lynn Crose lives in Crestview with her husband, Jim; her brother, Robb; her two rescue collies, Shane and Jasmine; and two cats, Kathryn and Prince Valiant.

This article originally appeared on Crestview News Bulletin: CROSE: This could only happen in a small town

I have ongoing health issues that make life challenging. I am not complaining; the Lord saved me from death through prayers, doctors and hospitals.

But after I was released from the hospital, finding a primary care physician in Crestview was frustrating. I don't drink, smoke or take drugs, so I am not sure why I was an "unfavorable" patient. One medical practice straight out told me, "Dr. (name withheld) doesn't want you as a patient."

I did finally find a medical practice, and really like my practitioner. However, I dislike some office policies. Since I almost died due to a serious skin infection, I am at risk when I have skin inflammations. And Thursday night, I had a real problem.

Friday morning, I called the doctor's office and was told that I could have an appointment Monday. I asked the receptionist to please give a note to my provider stating what was wrong with me, and asked whether they would please call in some antibiotics.

Absolutely not, she said. "We can't diagnose you over the phone."

I explained that this is an ongoing issue, not a phone diagnosis, but she refused — three times — to take a note.

I finally said, "I will either be dead by Monday due to the infection or I'll be fine."

"Then you need to go to the E.R.," she said.

I understand the receptionist doesn't make the rules, but she certainly enforced them, ensuring I had no access unless I paid for an office visit. It didn't matter that my health was suffering, or that I was an established patient. 

We are still paying off medical bills, and our deductible is astronomical. Since the Affordable Care Act, we no longer have co-pays. Instead, we pay out of pocket for all medical expenses until the deductible is met.  So we don't have funds to run to the E.R. because a doctor's receptionist refuses to notify the appropriate person.

Experiences like this one are why many average citizens don't care if doctors, hospitals and clinics suffer under Obamacare.  They feel the medical establishment doesn't really care about patients — just their finances.

As a former CFO, I realize how much money it takes to keep a medical practice open, but there is room for compassion. 

There are many kind, godly, caring physicians out there, and I thank you for your medical care.

For the rest of you, lighten up on your office wardens.

Janice Lynn Crose lives in Crestview with her husband, Jim; her brother, Robb; her two rescue collies, Shane and Jasmine; and two cats, Kathryn and Prince Valiant.

This article originally appeared on Crestview News Bulletin: CROSE: Here's why many people don't sympathize with doctors